Tech Support & Training

Software Technical Support:

Note: We use LogMeIn Recue for all online support sessions. We can also use GoToMeeting if needed. Please make sure you can get to these websites prior scheduling an appointment. If you are with a school or company, you may have a firewall blocking access to the site. 

 

1. Click here to schedule a free technical support appointment: 

2. To Submit a Request for assistance please visit:  https://rightviewpro.zendesk.com/anonymous_requests/new

3. Send an email: support@rightviewpro.com

*You will be notified when our staff answers your request. 

 

Hardware Technical Support:  

STADIUM EDITION  CAMERA TROUBLESHOOTING GUIDES

Stadium Camera- No Video

PTZ Stadium Camera- No Remote Control

Premium Stadium Cameras- No Remote Control

BATTING CAGE CAMERA TROUBLE SHOOTING GUIDE

Batting Cage Camera- No Video

CANON VIXIA HV40 SETUP: Download PDF help file (click here)

PANASONIC HC-V10 SETUP: Download PDF help file (click here)

Training:    

Each analysis system comes with a complete user guide found under the help button on the front page of the analysis system interface.  You may also visit our manuals online by clicking here.  

RightView Pro offers training on each analysis system.  With the purchase of the Is300 Professional Suite and Is300 Stadium Edition clients will receive a complementary training session upon purchase of the product designed to assist your staff in navigating the additional features associated with the professional systems. 

Training Rates:

Cv300 Basic Edition               $25.00

Ce300 Coaches Edition         $50.00

Is300 G Professional Suite    $75.00 (Re-Training)

Is300 SE Stadium Edition      $100.00 (Re-Training)

To schedule a training or re-training session with one of our certified trainers please call us direct at 310.377.9221.