FAQs

Registering

Troubleshooting

General

Registering

I am having trouble registering my product even though I am connected to the Internet. Can I still register it on my own?

1. Drop the CD into your CD-ROM drive and click Run Setup.exe. Be patient, there are built in pauses during the installation process. Many files take between 5-10 minutes to install. It is important not to interrupt the process.

2. You will get prompted throughout the installation for permission to install other programs, or allow certain actions. This is when you will want to click, start, yes, ok, install, etc. accordingly.

3. Click Register/Activate

4. Select Begin Registration

5. Fill in required information and click next

6. When asked ‘Do you have access to email?’ select NO

7. Record the “machine code”, product ID, and serial number in the field at the bottom of the screen

8. From another computer or device email support@rightviewpro.com or call RVP at 310-377-9221 with the information recorded in #7 or manually enter this information at http://myacts.sviewsoftware.net/wfuseractivate_1.aspx , and select “Continue” then change drop down to match your product ID number.

9. Please note this process must be done with every product. The machine code is unique for each.

Why do I need to register?

All RVP Products come with 2 registrations. The Serial number on the back of the jewel case pamphlet is used to permanently activate your software on each computer. Once you register, you will no longer be prompted with the Registration window. If you don't have a serial code or you would like to register the product on more computers, one can be purchased by calling 310-377-9221.

The registration process informs RightView Pro (RVP) of the rightful owner of the software and gives RVP your contact information to alert you of important RVP software updates. Anti Virus software or Firewall is not prohibiting the submission of the registration information.

I am connected to the Internet but I'm not able to get registered.

If you are having trouble registering over the Internet, make sure your Anti Virus software or Firewall is not prohibiting the submission of the registration information. You may also go to: www.rightviewpro.com/support to register your product.

I am not connected to the Internet; how do I register my product(s)?

-Go to register/activate and select begin registry
-fill out required information and hit next
-select the option that you do not have access to email;
-it will send you back to the information page and will have added a machine code at the bottom of the screen
-you will need this machine code and your serial number in order to register by phone, email, or the RVP website.

To register your product on the website from another computer go to www.rightviewpro.com Choose Support and then product registration

To register through email from another computer, email us your name, machine code and your serial number. support@rightviewpro.com

To register over the phone please call (310) 377-9221
(Every product has a different machine code even if they are on the same computer).

Troubleshooting

Windows XP- Video is not playing back/black screen

Applies to Windows XP Only- Due to a recent update from Windows, the RVP system has had technical difficulties when playing back videos; they appear to pull up but the screen is black and you cannot see the footage. Please follow these steps to correct the problem:

1. Go to your START menu and select All Programs and look for the Smart View Home folder.
2. Select Compression utility
3. Click on Block Decompressors fromm interfering with playback
4. On the left hand side, find the file called MJPEG Decompressor
5. Holding down the left click on your mouse drag that file over to the list on the right hand side.
6. Click on Save List
7. Now highlight the MJPEG Decompressor on the right hand side and click on Set Merit.
8. Close out of both windows by clicking on the red X in the top right corner
9. Now restart your computer then turn it back on
10.Now you can open up the RVP Analysis system and play your video clips

How do I set the appropriate computer settings to run at full screen?

Appropriate Computer Settings
1024 by 768 will play at full screen (for Windows XP Right click in an open space on the desktop of your computer and go to Properties; select the Settings tab and change Screen Resolution or for Windows Vista, right click on your desktop and go to Personalize and select Display Settings, Windows 7 right click desktop and selecty Screen Resolution).

My Buttons are not showing up on the bottom of the Introduction Screen.

This is caused by a large dpi setting on your computer and may be adjusted as follows: Right click on your desktop away steering away from any icons. Left click “Properties.” Select the “Settings” tab at top. At the bottom of the settings menu, click “Advanced.” Go to the “General” tab and set the DPI setting to Normal size (96 dpi). Then click “Apply.” You may have to restart the computer for the changes to take effect.

I am getting an error message; what should I do?

Please provide complete details of the error message or issue you are having. We will need the error number, description, location and line #. Please also provide the steps that led up to the error. The more details the better for us to determine the resolution.

1. To Submit a Request for Technical Support please visit: http://rightviewpro.zendesk.com/home

2. Send an email: support@rightviewpro.zendesk.com

For further technical support please visit: http://rightviewpro.com/customer-support/tech-support

I installed my extra models and there is no icon.

There will be no icon for the Pm300, NPF Pm300 or NPF Hm300 since they are additional models being added to an existing analysis system. These are not stand-alone products.

My program freezes when trying to capture.

When naming students/swings do not use slashes, commas or other punctuation that Windows does not allow.

Error Message: I have a Filter on my computer

Upgrading your system will alleviate this problem or you can follow the directions below. This is caused by another program on your computer that is preventing our system from using the correct video codec. To correct the problem we need to reset the merit of the conflicting codec. If you feel comfortable you can follow the directions below or you can call our support line @ 310-377-9221.
Directions: There are three known conflicts: Pinnacle, Lead Tools, and Pic Video. Most of the time the error message will tell you the conflicting codec. If it does not please call the support line.

1.) Left Click "Start" and go to "All programs" then go to "Smartview Home" and left click on "Compression Utilities" Then click button that says "Block decompressors from interfering with playback"

2. On the right hand side at the top find the conflicting Codec "LEAD MCMP/MJPEG Decoder,00800000,00200000”? ,“PicVideo M-JPEG 3 DirectShow Decompressor,00800000,00200000”?, or Pinnacle DCxx MJPEG Decompressor highlight by left clicking and then click the button called "set Merit" Then close window and reboot your system.

3. After rebooting, the swings or motions should all play.

4. If you have a few swings that will not play in your two view format follow the directions below to reformat those swings using the correct codec. We need to delete Swings that were converted by wrong codec. (Usually Lead or Pinnacle codecs) To delete the swings that will not play back. Go to C:/Program files/Common Files/SmartView Software/ Playerdata/(Front and Target) delete the swings that will not play back. ( do not delete the swings in the front360 or the target360 folders)Then open Cv300 or Pv300 and go to Two View and drag and drop the swings and let them convert using Morgan Multimedia codec.

My screen flips upside down; how do I fix it?

Upgrading your system will alleviate this problem or you can follow the directions below. Hold down Ctrl + Alt. and hit the up or down arrow key and it should flip the screen back over. If that doesn't work, right click on the screen, selct rotation and select 180 degrees. To avoid this problem (which mostly will happen on Dell computers) you can manully change your settings by right clicking on an empty spot on your desktop; go to properties; select the settings tab; change your screen resolution to 800 by 600 (less) and color quality to medium 16 bit; click on advanced and make sure that it is at Normal size 96 DPI.

After installing, my new Pro models do not show up?

You may have the 64 bit version of Vista which installs the models and instruction in another location. You will need to create a new location in your Swing Manager in order for the Pro’s to show up. Follow these directions –please feel free to contact us at the office if you have any questions.

1. Go to your swing manager, left click on the word Swing Directories (upper left corner of Swing Manager) and say Add PlayerData.
2. Double click on the C:\ Drive
3. Double click on Program Files (x86)
4. Double click on Common Files
5. Double click on SmartView Software
6. Double click on PlayerData and Press OK.
7. Name the folder Pro 2 and press OK.
8. No Password is necessary- leave blank and press OK
9. The Pro 2 folder will now show up in Red in your Swing Directories.
10. Right click Pro 2 once, wait for new menu to appear and click select. You can now access these models; exit swing manager and check your Pro Front/Pro Target tabs in the main analysis screen.

Where can I find the Help Manual/User's Guide?

There is a manual that is built in to the program which you can access if you double click on the RVP Analysis System icon and click on HELP or you may download it by going to:

http://rightviewpro.com/customer-support/manuals

What if I have a 64 bit version of Vista?

You may have the 64 bit version of Vista which installs the models and instruction in another location. You will need to create a new location in your Swing Manager in order for the Pro’s to show up. Go to your swing manager, left click on the word "Swing Directories" (upper left corner of Swing Manager) and say Add New Playerdata. Then you need to double click on the C:/ Drive, double click on Program Files (x86), double click on Common Files, double click on SmartView Software, lastly double click on PlayerData and Press OK. Next you will be asked to name the folder. Name it Pro Playerdata 2 and press ok. You do not need a password so leave that blank and press ok. You should see Pro Playerdata 2 in Red under Swing Directories. Now right click on Pro Playerdata 2 and say "select" so the models will show up in your main analysis screen in the Pro Model tabs.

I just installed a System Add On (ex. HM300-MLB08)...but there is no Icon?

System Add Ons
System add ons do not install Icons. All added content will be accessed through the RVP Analysis system. These programs just add additional models to your analysis system. All new content will be downloaded after completing the registration process. Do to the amount of video footage, this process can take up to several minutes to begin. Please wait for 5-10 minutes after registering for the installation process to begin. These are not stand-alone products.

General

What are the system requirements?

-Intel Core Duo or equivalent (i5 or higher recommended)
-Windows 10, 8, 7, Vista or XP
-2 GB RAM (4GB or higher recommended)
-40 GB available disk space

Notes:
-Firewire IEEE 1394 port and or an Expansion Card Slot option are required for RVP Stadium, Batting Cage or Mini DV cameras only. If you are using a Hard Drive/Memory Card camcorder you will need a USB port or memory card slot.
-For 2 'live' camera operation you will need both an internal IEEE 1394a port AND and a IEEE 1394a Express or PCMCIA card slot
-Mac computers must have Bootcamp and a version of Windows installed Windows 7, 8 of 10.

How many times can I install each product?

Each product can be installed and registered only twice. If you install the products on two different computers, we strongly advise you to back up your computers. There is a $65.00 reactivation fee in the event you have to reformat your hard drive. This will enable you to reinstall and register all of your products on to a new or fixed computer.

How long is the trial period?

The trial period is for 3 days or 10 runs from the first installation. Uninstalling and re-installing the software will not reset the trial period.

Install Guide

READ BEFORE INSTALLING

STEP #1
Update Windows prior to installing the software. Go to your Start Menu- All programs – Windows Update. Select all Important and Optional items. This may take several rounds and several restarts of your computer. Please make sure to restart after each round and check again to be sure all updates are in.

STEP #2

1. Drop the CD into your CD-ROM drive and click Run Setup.exe. Be patient, there are built in pauses during the installation process. Many files take between 5-10 minutes to install. It is important not to interrupt the process.
2. You will get prompted throughout the installation for permission to install other programs, or allow certain actions. This is when you will want to click, start, yes, ok, install, etc. accordingly.
3. Some of the model CD’s (HM/PM’s) can take up to 5-10 minutes to install; this is due to the amount of footage on the CD and Windows security settings. During this process you will be prompted to allow permission. You need to click ALLOW/CONTINUE in order to complete the installation process.

NOTE: The Analysis System will install all the way through then give you an icon and trial period before you must permanently activate it; all other products will need to be registered 1st and then they will install. PM/HM and IP300’s do not have trial periods; only your Analysis System does. * You may need to turn off your Personal Firewall (under Web Browsing) on your Anti-Virus program in order to automatically connect to the Registration website to fully install the software*

Ip300-AS2 & Ip300-P INSTALLATION
If you are installing Ip300-P or Ip300-AS2 it is a 2 Disc set; install CD #1, this is the CD with the serial number inside its jewel case, then disc #2. You DO NEED to install BOTH discs in order to get all of the information, but will only be asked to register once.

HM300/PM300 AND IP300 INSTALLATION
Pro Model Add-ons are registered and activated first then installed. Once the Pro PlayerData has been installed it may take up to 10 minutes for the installation window to appear. Keep in mind that there is no icon for Pro Models and this is not a stand-alone product.
PRODUCT REGISTRATION
The registration process informs RightView Pro (RVP) of the rightful owner of the software and gives RVP your contact information to alert you of important RVP software updates. Anti Virus software or Firewall is not prohibiting the submission of the registration information.

REGISTERING WITH INTERNET ACCESS
You will need to have internet access while installing your products. If you do not have internet access on your RVP designated computer, you can register your products using the internet on a different computer through www.rightviewpro.com. If you do not have internet access at all, you can call RightView Pro directly at 310-377-9221 for assistance-you will need your serial number and machine code. See below on how to find your serial and machine code.

SERIAL NUMBER
The product serial number is located inside the product jewel case and must be typed in case sensitive as it appears on the sticker. Each serial number has 2 activations. You can register the product to two different computers or save one activation as a back-up in case your computer crashes. IF YOUR COMPUTER CRASHES AND YOU HAVE USED BOTH ACTIVATIONS, THERE IS $65 FEE TO RE-ACTIVATE YOUR LICENSE.

REGISTER WITH INTERNET ACCESS ON DIFFERENT COMPUTER
On a different computer, go to the registration link at www.rightviewpro.com/support, and then click product registration.
Option 1: You will need to “Upload” your regfile.txt that was created on the original machine after you select “Yes I have access to email”; this file can be found in "My Documents”. Once submitted, this will produce an activation code that you can copy and paste into the registration form under "I have received your email with my activation code."

REGISTER WITHOUT INTERNET ACCESS
1. Click Register/Activate
2. Select Begin Registry
3. Fill in required information and click next
4. Select the option that you do not have access to email
5. Record the “machine code” in the field at the bottom of the screen
6. Email or call RVP with this machine code and product serial number or manually enter this information at www.rightviewpro.com/support, then click product registration and “Continue”
7. Please note this process must be done with every product. The machine code is unique for each.

INSTALLING AN UPGRADE TO YOUR ANALYSIS SYSTEMS

1. If you purchased an upgrade or update to your analysis system, you no longer need your older versions of the software; do not install the old software if you are on a new computer. If you are updating an existing computer, please contact RVP for further directions before you install the new disk.
2. To save your old swings:
a. CV300 owner Copy the entire PlayerData Folder that is found in Local Disk C:/Program Files/Common Files/SmartView Software/PlayerData and Paste it to the desktop. Once the new program is installed you will cut and paste this PlayerData folder into C:/RVP Products/SmartView Software (replace the PlayerData folder there with your old one)
b. CE300/IS300 Copy the entire svSwings Folder that is found in Local Disk C:/Program Files/SmartView Suite/svSwings and Paste it to the desktop. Once the new program is installed you will cut and paste the svSwings folder into C:/RVP Products (replace the svSwings folder there with your old one)
3. Follow the installation instruction found on page 1.

BACK UP

It is highly advised once you register your products you create a restore point on your computer or use an outside program to physically back up all the files on your computer. (Example: Norton Ghost)

COMPUTER SETTINGS

To view RVP in full screen mode you will need to change your computer settings to 1024 X 768. For XP right click your desktop screen and go to properties and settings. For Windows Vista or 7 you will click personalize and settings to change your screen resolution to 1024 X 768.

NAMING STUDENTS INSIDE RVP

When naming student swings or creating folders do not use slashes /, commas or other punctuation that Windows does not allow; it will freeze up your system.

64 BIT WINDOWS 7 & WINDOWS VISTA

If you have the 64 bit version of Vista follow these instructions to be able to access your models and instruction.
1. Go to your swing manager, left click on the word Swing Directories (upper left corner of Swing Manager) and say Add New PlayerData.
2. Double click on the C:\ Drive
3. Double click on Program Files (x86)
4. Double click on Common Files
5. Double click on SmartView Software
6. Double click on PlayerData and Press OK.
7. Name the folder Pro PlayerData 2 and press OK.
8. No Password is necessary
9. The Pro PlayerData 2 folder will now show up in Red in your Swing Directories.
10. Right click Pro PlayerData 2 and click select. You can now access these models.

RETURN POLICY

If for any reason you are dissatisfied with any of your products, you may return them within 30 days of the date of purchase for a full refund less shipping and handling.

TECHNICAL SUPPORT

RightView Pro hours are 9am-4pm PST. Technical support for your RVP software is free, therefore we typically take support calls by appointment. If you are experiencing issues with your software, please note the procedures you were performing up to the point of the error message. Please document the error message and either email RVP at support@rightviewpro.com or call 310-377-9221.

What happens if my computer crashes and I lose my RVP program(s)?

The software that you own has 1 license that can be installed or registered twice. If you have already utilized both of those registrations, then you have 2 choices.

1. You can re-activate this license for $65.00 or
2. You can upgrade your software for $100.

The upgrade will give you new software with all uploading features that communicate with the RVP App and Hard Drive Capture features. It will also give you 2 new registrations!

Note: Make sure you only register it to the computer you will want keep it on. It is highly recommended that once you register your products you create a restore point on your computer and or Backup your computer to an external location should you need to reformat.

How do I a print a RightView Pro Brochure?

Go to the "Customer Support" drop down menu and choose Manuals and Instruction. Under the Brochure heading click "RVP Brochure". Click the Print icon. Under printer settings go to Page Heading. See Page Scaling choose "Fit to Printable Area" in the drop down menu. Click OK.

What is your return policy?

If for any reason you are not satisfied with any of your products, you may return them within 30 days of the date of purchase for a full refund less shipping and handling.

Which version of Windows is better; 32 bit or 64 bit?

Both systems are fine for our program but we have found the Windows Vista 32 bit version to be less complicated and contain fewer bugs then the 64 bit version.

I just upgraded. Can I transfer my old PlayerData to the new system?

Current IS300/CE300 Users who Upgrade

You do not have to install the CV300 anymore; the new version of the program is all in one and your NEW icon will be RVP Analysis System.

●If you previously had RVP on your computer and want your saved data to show up in the new program or if your pro models are not showing up:

CV300- Copy the entire PlayerData Folder that is found in Local Disk C:/Program Files/Common Files/SmartView Software/PlayerData and Paste it into C:/RVP Products/SmartView Software (merge folders)

CE300/IS300- Copy the entire svSwings Folder that is found in Local Disk C:/Program Files/SmartView Suite/svSwings and Paste it into C:/RVP Products (Merge folders)

Firewire 800 vs 400

FireWire 400 is a high-speed, hot-swappable peripheral interface that supports data transfer rates of up to 400 Mbit/sec. Due to it's speed and hot-swap capabilities, FireWire has become widely used on DV camcorders. FireWire 800 (IEEE 1394b), the next generation of FireWire technology, doubles the throughput of the original FireWire interface to 800 Mbit/sec and dramatically increases the maximum distance of FireWire connections! FireWire 800 (IEEE 1394b) can be added to a desktop computer using a FireWire 800 PCI card or in the case of a laptop computer with a FireWire 800

CardBus card.
(Note: to differentiate the original version of FireWire from the 800 Mbit/sec version, the original version is now being referred to by many as FireWire 400 or IEEE 1394a).

Dramatic Increase in Distance
Not only is FireWire 800 twice as fast as before, but it can be used over much longer distances. FireWire 800 (IEEE 1394b) allows the use of various types of cabling, each offering different speed/distance capabilities. A FireWire 800 cable will connect devices up to 32 feet away, while a FireWire 800 optical repeater will connect devices up to 1000 meters (3300 feet) away!

Is RVP compatible with Windows 10?

Yes; the RVP Analysis Systems and Instruction or System Add On's are compatible with Windows 10 so long as they were purchased after January 2016.

Is RVP compatible with MAC?

Our software is not compatible with the MAC Operating System; it is written in Windows code. With that being said, it will work on a MAC computer so long as it has BOOTCAMP and a version of Windows (7, Vista or XP). Essentially run Windows on their MAC separate from the MAC OS. It does not work with any Windows software that runs on top of MAC (like for example Parallels or VM Fusion software).

We do not plan on building an Mac version and I do not know of one that enables you to do video analysis for baseball or softball.

We do have an App in iTunes that you can purchase for your iPhone or iPad. Here are the links with more information:

RVP: http://www.rightviewpro.com/products/analysis-systems/mobile-apps
iTunes: http://itunes.apple.com/us/app/rvp/id484211890?mt=8
RVP: http://rvpapp.com/