FAQs

Registering

Troubleshooting

General

Registering

I am having trouble registering my product even though I am connected to the Internet. Can I still register it on my own?

Yes. Simply go to the registration link on our web site and fill in the required information or upload the regFile.txt which can be found in "My Documents." This will produce an activation code that you can copy and paste into the registration form under "I have received your email with my activation code." If you need additional help give us a call during regular business hours m-f 9:00-4:00 pst.

Why do I need to register?

All RVP Products come with 2 registrations. The Serial number on the back of the jewel case pamphlet is used to permanently activate your software on each computer. Once you register, you will no longer be prompted with the Registration window. If you don't have a serial code or you would like to register the product on more computers, one can be purchased by calling 310-377-9221.

I am connected to the Internet but I'm not able to get registered.

If you are having trouble registering over the Internet, make sure your Anti Virus software or Firewall is not prohibiting the submission of the registration information. You may also go to: www.rightviewpro.com/support to register your product.

I am not connected to the Internet; how do I register my product(s)?

-Go to register/activate and select begin registry
-fill out required information and hit next
-select the option that you do not have access to email;
-it will send you back to the information page and will have added a machine code at the bottom of the screen
-you will need this machine code and your serial number in order to register by phone, email, or the RVP website.

To register your product on the website from another computer go to www.rightviewpro.com Choose Support and then product registration

To register through email from another computer, email us your name, machine code and your serial number. support@rightviewpro.com

To register over the phone please call (310) 377-9221
(Every product has a different machine code even if they are on the same computer).

Troubleshooting

Videos not playing back / window is black where the player should be

Due to a recent update from Windows, the RVP system has had technical difficulties when playing back videos; they appear to pull up but the screen is black and you cannot see the footage. Please follow these steps to correct the problem:

1. Go to your START menu and select All Programs and look for the Smart View Home folder.
2. Select Compression utility
3. Click on Block Decompressors fromm interfering with playback
4. On the left hand side, find the file called MJPEG Decompressor
5. Holding down the left click on your mouse drag that file over to the list on the right hand side.
6. Click on Save List
7. Now highlight the MJPEG Decompressor on the right hand side and click on Set Merit.
8. Close out of both windows by clicking on the red X in the top right corner
9. Now restart your computer then turn it back on
10.Now you can open up the RVP Analysis system and play your video clips

How do I set the appropriate computer settings to run at full screen?

Appropriate Computer Settings
1024 by 768 will play at full screen (for Windows XP Right click in an open space on the desktop of your computer and go to Properties; select the Settings tab and change Screen Resolution or for Windows Vista, right click on your desktop and go to Personalize and select Display Settings).

My Buttons are not showing up on the bottom of the Introduction Screen.

This is caused by a large dpi setting on your computer and may be adjusted as follows: Right click on your desktop away steering away from any icons. Left click “Properties.” Select the “Settings” tab at top. At the bottom of the settings menu, click “Advanced.” Go to the “General” tab and set the DPI setting to Normal size (96 dpi). Then click “Apply.” You may have to restart the computer for the changes to take effect.

I got an error message; what should I do?

If you have received any error message, call or email our office for further instructions. We will need the exact error message and details of what you were attempting to do at the time you received it.

I installed my extra models and there is no icon.

There will be no icon for the Pm300, NPF Pm300 or NPF Hm300 since they are additional models being added to an existing analysis system. These are not stand-alone products.

My program freezes when trying to capture.

When naming students/swings do not use slashes, commas or other punctuation that Windows does not allow.

Error Message: I have a Filter on my computer

Upgrading your system will alleviate this problem or you can follow the directions below. This is caused by another program on your computer that is preventing our system from using the correct video codec. To correct the problem we need to reset the merit of the conflicting codec. If you feel comfortable you can follow the directions below or you can call our support line @ 310-377-9221.
Directions: There are three known conflicts: Pinnacle, Lead Tools, and Pic Video. Most of the time the error message will tell you the conflicting codec. If it does not please call the support line.

1.) Left Click "Start" and go to "All programs" then go to "Smartview Home" and left click on "Compression Utilities" Then click button that says "Block decompressors from interfering with playback"

2. On the right hand side at the top find the conflicting Codec "LEAD MCMP/MJPEG Decoder,00800000,00200000”? ,“PicVideo M-JPEG 3 DirectShow Decompressor,00800000,00200000”?, or Pinnacle DCxx MJPEG Decompressor highlight by left clicking and then click the button called "set Merit" Then close window and reboot your system.

3. After rebooting, the swings or motions should all play.

4. If you have a few swings that will not play in your two view format follow the directions below to reformat those swings using the correct codec. We need to delete Swings that were converted by wrong codec. (Usually Lead or Pinnacle codecs) To delete the swings that will not play back. Go to C:/Program files/Common Files/SmartView Software/ Playerdata/(Front and Target) delete the swings that will not play back. ( do not delete the swings in the front360 or the target360 folders)Then open Cv300 or Pv300 and go to Two View and drag and drop the swings and let them convert using Morgan Multimedia codec.

My screen flips upside down; how do I fix it?

Upgrading your system will alleviate this problem or you can follow the directions below. Hold down Ctrl + Alt. and hit the up or down arrow key and it should flip the screen back over. If that doesn't work, right click on the screen, selct rotation and select 180 degrees. To avoid this problem (which mostly will happen on Dell computers) you can manully change your settings by right clicking on an empty spot on your desktop; go to properties; select the settings tab; change your screen resolution to 800 by 600 (less) and color quality to medium 16 bit; click on advanced and make sure that it is at Normal size 96 DPI.

Installing the Instruction Series on a Windows Vista computer

To run the program on Vista follow these steps:

1. Put the disk in your machine and select open folder to view files
2. find the file called Setup.exe (type application) and right click on it
3. Say "Run as administrator"
4. Answer all of the install questions.
5. You will need to register before the rest of the program will download
6 . Once you have the icon on your desktop, in order to open and run the program you will need to right click on the icon and say run as administrator and Allow.

After installing, my new Pro models do not show up?

You may have the 64 bit version of Vista which installs the models and instruction in another location. You will need to create a new location in your Swing Manager in order for the Pro’s to show up. Go to your swing manager, left click on the word "Swing Directories" (upper left corner of Swing Manager) and say Add New Playerdata. Then you need to double click on the C:/ Drive, double click on Program Files (x86), double click on Common Files, double click on SmartView Software, lastly double click on PlayerData and Press OK. Next you will be asked to name the folder. Name it Pro Playerdata 2 and press ok. You do not need a password so leave that blank and press ok. You should see Pro Playerdata 2 in Red under Swing Directories. Now right click on Pro Playerdata 2 and say "select" so the models will show up in your main analysis screen in the Pro Model tabs.

How do I Install on Windows Vista?

●Put CD in to your CD-ROM drive and choose run setup.exe or choose the option to Open Folders to View Files (this will show you all the files on the disc)
● For Analysis Systems and Instruction Players find Setup.exe (or it will just say Setup and have a picture of a computer next to it) right click on it and select Run as Administrator
●For any of the Model discs’ (HM/PM300’s) find Wise Two.exe and right click on it and select Run as Administrator
● After registering and receiving an "activated for this machine" message; it will take wait 5-10 minutes for the program to begin installing. If you see an orange flashing window on the bottom tool bar click on it and choose "Allow" in order to complete the installation.

Where can I find the Help Manual/User's Guide?

There is a manual that is built in to the program which you can access if you double click on the RVP Analysis System icon and click on HELP or you may download it by going to:

http://rightviewpro.com/customer-support/manuals

What if I have a 64 bit version of Vista?

You may have the 64 bit version of Vista which installs the models and instruction in another location. You will need to create a new location in your Swing Manager in order for the Pro’s to show up. Go to your swing manager, left click on the word "Swing Directories" (upper left corner of Swing Manager) and say Add New Playerdata. Then you need to double click on the C:/ Drive, double click on Program Files (x86), double click on Common Files, double click on SmartView Software, lastly double click on PlayerData and Press OK. Next you will be asked to name the folder. Name it Pro Playerdata 2 and press ok. You do not need a password so leave that blank and press ok. You should see Pro Playerdata 2 in Red under Swing Directories. Now right click on Pro Playerdata 2 and say "select" so the models will show up in your main analysis screen in the Pro Model tabs.

I just installed a System Add On (ex. HM300-MLB08)...but there is no Icon?

System Add Ons
System add ons do not install Icons. All added content will be accessed through the RVP Analysis system. These programs just add additional models to your analysis system. All new content will be downloaded after completing the registration process. Do to the amount of video footage, this process can take up to several minutes to begin. Please wait for 5-10 minutes after registering for the installation process to begin. These are not stand-alone products.

General

What are the system requirements?

2 GHz Pentium 4 processor (or equivalent) and later
XP Home, Professional or Vista
1 GB RAM (2048 recommended)
40 GB available disk space
CD-R Drive (or higher)
Firewire port also called IEEE 1394 or I-link

How many times can I install each product?

Each product can be installed and registered only twice. If you install the products on two different computers, we strongly advise you to back up your computers. There is a $65.00 reactivation fee in the event you have to reformat your hard drive. This will enable you to reinstall and register all of your products on to a new or fixed computer.

How long is the trial period?

The trial period is for 3 days or 10 runs from the first installation. Uninstalling and re-installing the software will not reset the trial period.

Install Guide

Important - Installation Procedure
Windows XP
-All of our products use auto-play to install.
-Just drop the CD in to your CD-ROM drive, wait and follow the directions.
-Say “yes, “ok “, or “next" to all install questions.
Make sure installation is complete before proceeding. There are built in pauses between the installations of the different files. This process should take between 5-10 minuets.
Note: To play video clips in the Instuction Player –select and click on topic in the menu tree at the bottom of the screen.

Important - Installation Procedure
If you are installing Ip300-P or Ip300-AS2 it is a 2 Disc set; install the one with the serial number first. You do need to install both discs’ in order to get all of the information.

For Vista
●Turn off User Account Control (in the Control Panel under User Accounts; find the option to TURN OFF User Account controls then restart your computer and follow the next set of instructions)
●Next drop the CD in to your CD-ROM drive and click on Open Folders to View Files (so this will show you all the files on the disc)
● For Analysis Systems and Instruction Players find Setup.exe (or it will just say Setup and have a picture of a computer next to it) right click on it and select Run as Administrator
●For any of the Model discs’ (HM/PM300’s) find Wise Two.exe and right click on it and select Run as Administrator
● On Vista, some of the model CD’s (USA08, PM300-MLB08 etc.) will say they are activated and nothing seems to happen; because there is so much footage and with Vista’s security standards you need to wait anywhere between 5-10 minutes for it to begin then you will see an orange flashing window on the bottom tool bar for Wise Two which you need to Allow in order to complete the installation.

What happens if my computer crashes and I lose my RVP program(s)?

All the RVP products can be registered only twice. Once your trial period has expired, you will need to register the product to receive a permanent license. Make sure you only register it to the computer you will want keep it on. If you need to re-register after using both registrations, there will be a $65 charge to re-register all of your products. It is highly recommended that once you register your products you create a restore point on your computer or use an outside program to physically back up all the files on your computer. (Example: Norton Ghost)

How do I a print a RightView Pro Brochure?

Go to the "Customer Support" drop down menu and choose Manuals and Instruction. Under the Brochure heading click "RVP Brochure". Click the Print icon. Under printer settings go to Page Heading. See Page Scaling choose "Fit to Printable Area" in the drop down menu. Click OK.

What is your return policy?

If for any reason you are not satisfied with any of your products, you may return them within 30 days of the date of purchase for a full refund less shipping and handling.

Which version of Windows Vista is better; 32 bit or 64 bit?

Both systems are fine for our program but we have found the Windows Vista 32 bit version to be less complicated and contain fewer bugs then the 64 bit version.

I just upgraded to the 2009 edition. Can I transfer my old PlayerData to the new system?

Current IS300/CE300 Users who Upgrade

You do not have to install the CV300 anymore; the new version of the program is all in one and your NEW icon will be RVP Analysis System.

●If you previously had RVP on your computer and want your saved data to show up in the new program or if your pro models are not showing up:

CV300- Copy the entire PlayerData Folder that is found in Local Disk C:/Program Files/Common Files/SmartView Software/PlayerData and Paste it into C:/RVP Products/SmartView Software (merge folders)

CE300/IS300- Copy the entire svSwings Folder that is found in Local Disk C:/Program Files/SmartView Suite/svSwings and Paste it into C:/RVP Products (Merge folders)

Firewire 800 vs 400

FireWire 400 is a high-speed, hot-swappable peripheral interface that supports data transfer rates of up to 400 Mbit/sec. Due to it's speed and hot-swap capabilities, FireWire has become widely used on DV camcorders. FireWire 800 (IEEE 1394b), the next generation of FireWire technology, doubles the throughput of the original FireWire interface to 800 Mbit/sec and dramatically increases the maximum distance of FireWire connections! FireWire 800 (IEEE 1394b) can be added to a desktop computer using a FireWire 800 PCI card or in the case of a laptop computer with a FireWire 800

CardBus card.
(Note: to differentiate the original version of FireWire from the 800 Mbit/sec version, the original version is now being referred to by many as FireWire 400 or IEEE 1394a).

Dramatic Increase in Distance
Not only is FireWire 800 twice as fast as before, but it can be used over much longer distances. FireWire 800 (IEEE 1394b) allows the use of various types of cabling, each offering different speed/distance capabilities. A FireWire 800 cable will connect devices up to 32 feet away, while a FireWire 800 optical repeater will connect devices up to 1000 meters (3300 feet) away!

Is RVP compatible with Windows 7?

Yes; the RVP Analysis Systems and Instruction or System Add On's are compatible with Windows 7.

Is RVP compatible with MAC?

The system is compatible with Windows XP, Vista or 7 and Mac with Boot camp and Mac's latest operating system with XP. It will NOT work with Parallels or Fusion software because these programs run on top of the MAC OS. Boot Camp with Windows is the ONLY sufficient method (boots windows separate from MAC) and also your computer needs to have a Firewire port as well.